E-GOVERNMENT FUNCTIONALITY AND WEBSITE FEATURES: A CASE STUDY OF INDONESIA
Edhy Rahardjo, Dinesh Mirchandani, and Kailash Joshi
Indonesia is still in the early stages of e-government implementation. An understanding of stakeholder perspectives can help the government plan its services and provide useful information to other governments at similar stages of implementation. This study assesses the importance of e-government functions and website features from the perspective of Indonesian citizens (regular users and government officials). It find that transactions functions are related to website appeal and efficiency; services functions are related to website appeal; local information functions are related to website appeal and personalization; constituent functions are related to website quality, efficiency, and personalization; and government resources functions are related to website efficiency. Improving the quality, appeal, efficiency, and personalization of e-government sites is necessary in order to achieve stakeholder buy-in to the services.
